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Get to the
right team faster.
This page is built to reduce the usual back-and-forth. Choose the contact path that matches your reason for reaching out, include the right context, and we will route your enquiry to the right person from our Adelaide team.
72 hrs
Typical response window on business days
Mon-Fri
Support hours: 9am to 5pm ACST
Adelaide
Based in South Australia
Use the route that matches your enquiry
A contact page should help people decide what to do next. Start with the path below so your message lands with the right team the first time.
Product support
If you are locked out, hit a bug, need billing help, or want setup guidance, start with support. Include your account email, company name, and any screenshots or error text.
Go to support resources →Sales and demos
If you are comparing plans or want to understand whether SkillsDock fits your team, email us with your role, team size, and the workflow you want to replace.
Email sales questions →Partnerships and integrations
For suppliers, RTOs, implementation partners, or integration ideas, tell us who you serve, what system is involved, and what a good outcome looks like.
Discuss partnerships →General business enquiries
For founder, media, compliance, or company information requests, send a concise note and we will route it internally. Skills Dock PTY LTD is based in Adelaide, SA 5000.
Send a general enquiry →Three things that make our reply faster
The more specific the message, the less time gets lost in clarification. These are the details that help us triage quickly.
Use a clear subject line
Tell us whether this is support, sales, partnership, billing, or a feature request so the enquiry reaches the right person immediately.
Include your working context
Share your account email, company name, device or browser, and the exact workflow you were in when the issue happened. Screenshots help.
Tell us the outcome you need
Say whether you need access restored, a question answered, a demo arranged, or a partnership reviewed. If work is blocked, say that directly.
Use a clear subject line
Tell us whether this is support, sales, partnership, billing, or a feature request so the enquiry reaches the right person immediately.
Include your working context
Share your account email, company name, device or browser, and the exact workflow you were in when the issue happened. Screenshots help.
Tell us the outcome you need
Say whether you need access restored, a question answered, a demo arranged, or a partnership reviewed. If work is blocked, say that directly.
Quick answers before you reach out
These are the questions people usually ask before sending an email, so you can decide faster whether you need support, sales, or a general enquiry.
How quickly will I get a response?
We aim to respond to all enquiries within 72 hours (Monday to Friday). For urgent issues affecting your team's ability to clock in or access the platform, we prioritise those tickets first.
Do you offer phone support?
Email is our primary support channel because it gives us the account, device, and workflow context needed to investigate properly. If the issue is blocking payroll, clock-ins, or access, say that in the subject line.
I'm having trouble logging in. What should I do first?
First, try resetting your password from the sign-in page. If that doesn't work, email support@skillsdock.com.au with the email address you signed up with and we'll help you regain access.
Can I request a demo or pricing walkthrough?
Yes. Email us with your role, your team size, and the workflows you are evaluating. That helps us tailor the response instead of sending a generic overview.
Can I request a feature or improvement?
We'd love that. Email us at support@skillsdock.com.au with the subject line 'Feature Request' and describe what you need. We read every suggestion and many of our features started as user requests.
Do you offer onboarding help for teams?
Yes. Once you sign up, we can walk you through setting up your sites, adding employees, and getting your team started on SkillsClock. Just email us after signing up and we'll arrange a time.
Where is SkillsDock based and who am I contacting?
SkillsDock is based in Adelaide, South Australia. You're contacting Skills Dock PTY LTD (ABN: 83 686 564 778), and our infrastructure runs on Australian servers in the Sydney region.
Need help now or want to explore the platform?
Email the team with the right context, or create an account and see how SkillsDock fits your workflow. Free for your first 5 employees.